Privacy
Policy

Last updated: January 6, 2026

1. Introduction

At Jiva, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our Instagram automation service.

2. Information We Collect

Account Information

  • Email address and basic profile information from Facebook/Instagram login
  • Instagram account username and ID
  • Account creation and last login timestamps

Usage Data

  • Campaign creation and management activities
  • Message sending statistics and performance metrics
  • Feature usage patterns and preferences
  • Device and browser information for technical support

Instagram Data

  • Comments received on your posts (content and metadata)
  • Message delivery status and engagement metrics
  • Basic account statistics (follower counts, etc.)

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Instagram automation service
  • Process and respond to comments automatically
  • Track campaign performance and generate analytics
  • Send important service notifications and updates
  • Provide customer support and technical assistance
  • Improve our service through usage analysis
  • Ensure compliance with Instagram's terms and our own policies

4. Data Storage and Security

Secure Storage: All data is encrypted and stored securely using industry-standard practices.

Access Control: Only authorized personnel have access to user data, and access is logged and monitored.

Data Retention: We retain your data only as long as necessary to provide our services or as required by law. Specifically:

  • Account information: Retained until account deletion
  • Campaign data: Retained until account deletion
  • DM logs: Retained for 12 months for analytics, then automatically deleted
  • Instagram access tokens: Retained until expiry or account disconnection

Data Deletion: You can request deletion of your account and data at any time.

5. Instagram Integration

When you connect your Instagram account, we access data through Instagram's official APIs with your explicit permission:

  • Comments: Read comments on your posts to trigger automated responses
  • Messages: Send direct messages on your behalf
  • Account Info: Access basic account information for service functionality
  • Analytics: Track engagement metrics for performance reporting

Important: We never access your Instagram password or private messages. All interactions are through official APIs.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:

  • Service Providers: With trusted third-party services that help us operate (hosting, analytics, payment processing)
  • Meta Platforms: Limited data sharing with Meta (Facebook) as required for Instagram API functionality and app review processes
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Consent: With your explicit permission

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze service usage. You can control cookie preferences through your browser settings, though this may affect service functionality.

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service. Your continued use of Jiva after such changes constitutes acceptance of the updated policy.

13. Third-Party Integrations

Meta (Facebook) Integration

Our service integrates with Instagram through Meta's official APIs. When you connect your Instagram account, certain data is shared with Meta as part of the authentication and API functionality. This includes:

  • Authentication tokens for API access
  • App usage analytics for platform improvement
  • Basic account verification data

Payment Processing

We use Razorpay for payment processing. Payment information is handled securely by Razorpay and is not stored on our servers.

Analytics and Hosting

We use Supabase for data hosting and Vercel for application hosting. These services help us provide reliable service and may collect technical data for performance monitoring.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support form:

Visit our Contact Page