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Have questions about Jiva? Need help with your account? We're here to help you succeed.

Contact Our Support Team

Have questions? Need help? We're here to assist you.

We typically respond within 24 hours. All support requests are handled through this secure form.

Quick Answers

Check our FAQ for instant answers to common questions

Billing & Subscriptions

  • • Cancel or modify your subscription
  • • Update payment methods
  • • Download invoices
  • • Refund requests

For billing issues, please include your subscription ID

Technical Support

  • • Instagram connection issues
  • • Campaign setup problems
  • • Automation not working
  • • Account access issues

Please include screenshots and error messages